Online orders are customer work; marketplace purchases are shop acquisitions. When the two feel similar, ask who initiated the transaction: a request asks you to fulfill a job, while the marketplace asks you to spend cash on a device or part.
- Official announcements confirm online and in-person orders.
- Customer requests can connect to repairs and other shop work.
- Demo-era official material described tips and the shop tip jar.
- Exact order rewards, frequencies, and current spawn behavior are not stated.
Follow the request context
- 01Open the request
Read what the customer is asking for before moving to the bench or browser.
- 02Identify the work type
Separate repair, cleaning, and other request context rather than assuming every order uses the same flow.
- 03Prepare the device or parts
Use the normal repair workflow and source replacements only when the job calls for them.
- 04Complete the work
Finish cleaning, replacement, and reassembly as the request requires.
- 05Close the order
Return to the request context to complete the job rather than treating the device as ordinary stock.
Online order versus marketplace purchase
The visual language of an old-school in-game web system can make these actions feel connected, but the money direction is different. Orders bring a customer need into the shop. Marketplace activity sends shop cash out to acquire something.
Orders appear missing
First verify the current shop state and whether you are looking at requests or inventory listings. If customers or orders still appear inconsistent, treat that behavior as version-sensitive and use Troubleshooting; the Research Pack does not support a universal fix.
FAQ / QUICK ANSWERS
Questions from the workbench
01Are there online orders in ReStory?
Yes. Official demo announcements confirm online requests or orders alongside in-person orders.
02Are marketplace purchases the same as online orders?
No. Marketplace activity is a shop acquisition decision; an online request begins with customer work.
03Can online requests include repairs?
Official material supports repair-related requests at a high level, although exact frequency and reward values are not claimed here.
04Can customers leave tips?
Official demo-era material described customer tips and a tip jar. Exact tip amounts are not provided.
05Why are my orders not appearing?
Player reports about order or customer availability can be version-sensitive. Check the current shop context, then use troubleshooting without assuming a universal fix.
EVIDENCE LOG
Sources and last checked
- Official developer sourceOfficial Steam news and developer logs
- Official-hosted community sourceReStory Steam Community Hub
- Community reportsBugs and Technical Issues forum
Research pack checked August 9, 2026. Version-sensitive reports are labeled in the article.